PRIVACY POLICY
Effective Date: January 1, 2026
This Privacy Policy (“Policy”) describes how Ecoolthing Corp (“Company,” “we,” “us,” or “our”) collects, uses, and protects information gathered through https://www.coolthingscorp.com/ (the “Site”). The Site is an ecommerce website. By using the Site, you agree to the data practices described in this Policy. If you do not agree, please do not use the Site.
1. Information We Collect
We collect personal information that you voluntarily provide when you create an account, place an order, sign up for emails or text messages, or contact us. This may include your first and last name, email address, mobile phone number, billing and shipping address, and payment information. Payment card details are processed by our payment processor and are not stored on our servers.
We may also collect demographic information that is not unique to you, such as your age and gender, to better understand our customers and improve our products.
We do not collect biometric data.
2. Automatically Collected Information
When you visit the Site, we may automatically collect certain technical information, including your IP address, browser type, device type, operating system, access times, referring website addresses, and the pages you view. We use this information to operate the Site, maintain its quality and security, and compile general statistics about Site usage.
We also track which pages and products visitors view in order to determine which products and services are most popular and to improve the Site experience. The Site does not use cookies to personalize your experience.
3. How We Use Your Information
We use the information we collect to:
process, fulfill, and ship your orders and send order confirmations and updates;
create and manage your account;
respond to your questions, requests, and customer service needs;
send you announcements, promotions, and offers by email or text message (you may opt out at any time, see Section 7);
analyze Site traffic and product popularity to improve our products, services, and Site;
detect, prevent, and address fraud, security issues, and misuse;
comply with applicable laws, regulations, legal process, and government requests;
enforce our terms and protect our rights; and
fulfill any other purpose described to you at the time of collection or with your consent.
4. How We Share Information
We do not sell, rent, or lease our customer lists or your personal information to third parties.
We may share information with trusted service providers who help us operate our business, such as payment processors, shipping carriers, email and text message delivery services, and analytics providers. These providers may only use your information to perform services on our behalf and are required to keep it confidential.
We do not share mobile phone numbers or text messaging opt-in data and consent with third parties or affiliates for marketing or promotional purposes.
From time to time we may contact you about offers from select business partners that may interest you. In those cases, we do not transfer your contact information to the third party.
We may also disclose information when required by law, to respond to legal process, to protect the rights, property, or safety of the Company, our customers, or others, or in connection with a merger, acquisition, or sale of all or part of our business.
5. Third-Party Links
The Site may contain links to other websites. We are not responsible for the content or privacy practices of those sites, and this Policy does not apply to them. We encourage you to review the privacy policies of any site you visit.
6. Data Security
We use Secure Socket Layer (SSL) encryption to protect personal information transmitted through the Site, and we maintain reasonable administrative, technical, and physical safeguards designed to protect your information from unauthorized access, use, or disclosure. No method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.
If we become aware of a security breach involving your personal information, we will investigate and provide any notice required by applicable law in the manner and timeframe the law prescribes.
7. Email and Text Message Communications
We may email you to provide order updates, announcements, promotional offers, and other information about our products. To help us improve our emails, we may receive a notification when you open an email from us or click a link within it.
You may stop receiving marketing or promotional emails at any time by clicking the “Unsubscribe” link at the bottom of any marketing email. You will continue to receive transactional emails related to your orders and account.
If you sign up to receive text messages from us, we may send recurring marketing and informational text messages, such as announcements, promotional offers, and other information about our products, to the mobile phone number you provide. Consent to receive text messages is not a condition of any purchase. Message frequency varies. Message and data rates may apply.
You may stop receiving text messages at any time by replying STOP to any text message we send. For help, reply HELP or contact us using the information in Section 12. After you opt out, you may receive one final text message confirming your request.
8. Children Under 13
The Site is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided us with personal information, please contact us at the address below and we will delete it.
9. Your California Privacy Rights
If you are a California resident, you may have the right under California law to request that we disclose the categories and specific pieces of personal information we have collected about you, to request deletion of your personal information, to correct inaccurate personal information, and to not be discriminated against for exercising these rights. We do not sell or share personal information as those terms are defined under California law.
To submit a request, contact us using the information in Section 12. We will verify your identity before responding and will respond within the time required by law. Please note that we may retain information where permitted by law, for example to complete a transaction you requested, detect security incidents, comply with a legal obligation, or for internal uses reasonably aligned with your expectations.
10. Do Not Track
Some browsers offer a “Do Not Track” signal. The Site does not currently respond to Do Not Track signals.
11. Changes to This Policy
We may update this Policy from time to time to reflect changes in our practices, the Site, or applicable law. When we do, we will post the revised Policy on the Site and update the Effective Date above. Your continued use of the Site after changes are posted means you accept the revised Policy.
12. Contact Us
If you have questions or concerns about this Policy or our privacy practices, please contact us at:
Ecoolthing Corp
1321 E Saint Gertrude Pl
Santa Ana, CA 92705
Email: info@coolthingscorp.com