Many of our items are seasonal and produced in limited quantities. Because of this, returns are handled thoughtfully and on a case-by-case basis.

If something isn’t right with your order, please reach out — we’re here to help.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 7 days of delivery at support@coolthingscorp.com with:

• your order number

• a brief description of the issue

• photos of the item and packaging

If approved, we’ll offer a replacement, refund, or store credit. In most cases, you won’t be asked to return the item.

Returns & Exchanges

Because our products are seasonal and time-sensitive, we’re not able to offer returns or exchanges for:

• items ordered incorrectly

• change of mind

• items received after a holiday or event

We recommend reviewing product details carefully before placing your order. If you have questions before ordering, we’re always happy to help.

Seasonal Items

Due to the limited and seasonal nature of our products, we’re unable to restock or resell items once a season has passed.

Exchanges

We don’t offer direct exchanges. If an issue qualifies, we’ll issue a refund or store credit so you can place a new order that works better for you.

Store Credit

In certain situations, we may offer store credit as a resolution. Store credit does not expire and can be used on any future purchase.